Welcome to melsyd.com. This Privacy Policy explains how MXD AUSTRALIA PTY LIMITED (“MelSyd,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information. This policy applies to all visitors residing in the United States who access our website.

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please discontinue use of the Site immediately.

1. INFORMATION WE COLLECT

We collect several categories of personal information to provide our services:

• Contact Information: Name, email address, and phone number (e.g., when you create an account or contact us).

• Shipping & Transaction Information: Shipping address (within our active U.S. shipping networks), billing address, and order history.

• Payment Data: Payment transactions are handled by secure third-party processors (e.g., PayPal, Airwallex). We do not store your full credit card information.

• Automatic Data: IP address, browser type, device information, and website usage data collected via cookies.

2. HOW WE USE YOUR INFORMATION

We use your information for the following business purposes:

• Order Fulfillment: Processing transactions and shipping products from our Houston logistics hub to authorized addresses within the United States (including the 48 contiguous states, Alaska, and Hawaii; excluding overseas territories).

• Communication: Responding to inquiries and sending order updates via our support email: info_support@melsyd.com.

• Compliance: To detect and prevent fraud and to comply with legal obligations.

• Improvement: Analyzing website traffic to enhance the user experience of our arch-support products.

3. COOKIES AND TRACKING

We use cookies to remember your preferences and analyze traffic. You can manage cookie settings through your browser; however, some features of the Site may not function properly if cookies are disabled.

4. SHARING OF INFORMATION

We do not sell your personal information. We only share data with:

• Service Providers: Trusted third parties (hosting, logistics, payment) who assist in our operations under strict confidentiality.

• Legal Requirements: When required by law or to protect the rights and safety of MelSyd and our customers.

5. YOUR PRIVACY RIGHTS (U.S. RESIDENTS)

Under various U.S. state laws (including CCPA/CPRA), you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Deletion: Request the deletion of your personal information (subject to legal exceptions).

• Correction: Request updates to inaccurate information.

• Opt-out: Request that we stop processing your data for certain purposes.

To exercise these rights, please contact us at info_support@melsyd.com. We will respond within 45 days.

6. CHILDREN’S PRIVACY

Our website is not intended for children under 13 years of age. We do not knowingly collect information from children under 13.

7. DATA SECURITY

We implement industry-standard security measures to protect your data. All sensitive transactions are protected by SSL encryption technology.

8. GOVERNING LAW

Any disputes arising from this Privacy Policy shall be governed by the laws of Hong Kong SAR, consistent with our corporate registration.

9. CONTACT US

If you have questions or wish to exercise your privacy rights, please contact us:

• Brand: MelSyd

• Company: MXD AUSTRALIA PTY LIMITED

• Email: info_support@melsyd.com

• Phone: +852 4748 8175 (Mon-Fri, 9:00 AM – 5:00 PM HKT)

• Corporate Address: RM A5, 7/F, Astoria Building, No. 34 Ashley Road, Tsim Sha Tsui, Hong Kong.