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We want you to love your MelSyd boots! Please review our policies below before submitting your request:
- 30-Day Return Window: Standard returns (e.g., size or fit issues) must be submitted within 30 days of receiving your order.
- Original Condition: Items must be unworn, unwashed, and returned in their original packaging with all tags attached.
- 6-Month Quality Assurance: We stand by our craftsmanship. If you experience a manufacturing defect within 6 months of purchase, you are eligible for a free replacement. Please select “Quality issue” and upload clear photos of the defect.
- Processing Time: Please allow 1-3 business days for our team to review your request and provide the next steps.
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