About MelSyd

Our Heritage & The MelSyd Vision Founded by J.W. Walker, MelSyd was born from a deep-rooted family history in the Australian sheepskin industry. We recognized a significant gap in the footwear market: while traditional sheepskin boots offered warmth, they completely lacked biomechanical support, often leaving women with foot fatigue and discomfort.

Driven by the mission to combine practicality with affordable luxury, we reimagined the classic boot. Every pair of MelSyd boots is engineered with our signature 30mm A-grade arch support OR dual-cushioning technology, providing unparalleled comfort specifically designed for the modern woman’s daily life. We bring you the authentic Australian sheepskin experience, upgraded with orthotic precision.

Corporate Identity & Global Operations MelSyd is proudly operated by MXD AUSTRALIA PTY LIMITED. To optimize our supply chain and maintain our commitment to “Affordable Luxury” by eliminating middlemen, our corporate headquarters is strategically registered in Hong Kong, one of the world’s leading international trade and business hubs.

US Fulfillment & Logistics While our roots and operations span across Australia and Asia, the United States is our primary and most valued market. We understand that fast, reliable shipping is crucial to your shopping experience.

Therefore, all our US orders are processed, stored, and dispatched directly from our dedicated third-party logistics (3PL) partner warehouse located in Texas. This localized fulfillment strategy ensures that our US customers receive their MelSyd boots as quickly and efficiently as possible.

• US Logistics & Return Center: 11217 TELEPHONE RD A100, HOUSTON, TX 77075-4525 US

Contact & Legal Information We believe in 100% transparency with our customers. If you have any questions about our products, shipping, or corporate details, we are always here to help.

• Legal Entity: MXD AUSTRALIA PTY LIMITED

• Phone：+852 4748 8175

• Global Headquarters: RM A5,7/F, ASTORIA BUILDING, NO.34 ASHLEY ROAD, TSIM SHA TSUI HONG KONG

• Customer Support Email: info_support@melsyd.com

• Business Hours: Monday – Sunday, 9:00 AM – 5:00 PM