Terms and Conditions

Last Updated: April 21, 2026

Welcome to melsyd.com (the “Site”). This Site is owned and operated by MXD AUSTRALIA PTY LIMITED. Throughout the Site, the terms “we”, “us” and “our” refer to MelSyd. By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”).

1、BUSINESS IDENTIFICATION & GOVERNING LAW

This website is legally operated by:

• Company Name: MXD AUSTRALIA PTY LIMITED

• Company Address: RM A5, 7/F, Astoria Building, No. 34 Ashley Road, Tsim Sha Tsui, Hong Kong.

• Governing Law: These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong SAR.

2、SHIPPING & REGIONAL RESTRICTIONS

MelSyd operates a professional logistics network centered in the United States to ensure timely delivery.

• Dispatch Location: All orders are processed and shipped from our third-party logistics center in Houston, Texas, USA.

• Service Area: We ship exclusively to the 48 contiguous United States.

• Excluded Regions: We do NOT ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, or any other U.S. territories. We do not ship to P.O. Boxes or APO/FPO/DPO addresses.

• Accuracy of Address: Users are responsible for providing an accurate shipping address within our service area. If an order is placed for an excluded region, it will be automatically canceled and refunded.

3、PRICING & TAXATION

• Currency: All transactions and prices are in U.S. Dollars (USD).

• Taxes: Prices displayed on product pages are exclusive of sales tax. As required by law, applicable sales tax will be calculated and added at checkout based on the final shipping destination within the contiguous United States.

• Errors: In the event that a product is listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price.

4、INTELLECTUAL PROPERTY & BRAND RIGHTS

• Content Ownership: All content included on this Site, such as text, graphics, logos, button icons, images, and software, is the property of MXD AUSTRALIA PTY LIMITED.

• Proprietary Technology: Specific brand technologies, including but not limited to Dual Cloud-Cushioning, are legally protected intellectual property of our company. Unauthorized use of our trademarks or brand assets is strictly prohibited.

• Independent Brand Statement: MelSyd is an independent brand. We design and manufacture our own unique line of arch-support sheepskin footwear.

5、PAYMENT SECURITY

Your security is our priority.

• Encrypted Transactions: All payments are processed through secure, third-party payment gateways (e.g., PayPal, Stripe, or major credit card processors) that use SSL encryption technology.

• Information Privacy: MelSyd does not store your full credit or debit card information. We only retain the information necessary to process your order and provide customer support as outlined in our [Privacy Policy].

6、USER CONDUCT & ACCURACY OF INFORMATION

• You agree not to use our products for any illegal or unauthorized purpose.

• You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We reserve the right to refuse any order you place with us.

7、RETURNS, EXCHANGES & WARRANTY

We stand by the quality of our products.

• 30-Day Returns: We offer a 30-day return policy for unused items in original packaging.

• 6-Month Quality Guarantee: We provide a 6-month warranty against manufacturing defects.

• For full procedures, fees, and requirements, please consult our [Return & Exchange Policy].

8、LIMITATION OF LIABILITY

MelSyd shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of our products or the Site.

9、CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us at:

• Email: info_support@melsyd.com

• Phone: +852 4748 8175 (Mon-Fri, 9:00 AM – 5:00 PM HKT)

• Physical Inquiries: RM A5, 7/F, Astoria Building, No. 34 Ashley Road, Tsim Sha Tsui, Hong Kong.